Please note that occasional air pockets or tiny hairline cracks may occur during assembly; these are common characteristics of handmade acrylic products and are not considered defects. Each item is made to order, therefore we cannot guarantee that it will be free of flaws.
We only offer returns or refunds on merchandise that is damaged during shipping. Any item that is damaged during transit must be reported within 2 days of receipt of the order. This enables us to process the appropriate freight claim and issue a replacement. Please do not discard packaging if your item is damaged.
Our policy does not honour items that have been misused, modified, repaired or abused.
Return Shipping Instructions:
The item must be in original or secure packaging to ensure safe arrival. We are not responsible for any items that are lost or damaged during return shipping. Buyer pays return shipping.